Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated:  January 2025

1. General Questions
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2. Product Questions
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3. Slime Care Questions

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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We don't accept return, exchanges or refund. All products are final sale. 

We will happily replace products damaged during shipping if you contact us with a photo or video proof within 3 days of delivery. In this case, we ask that you ship it back to us in the condition that you received it for refunds or replacements.

What if i dont recieve my package?

Since your package was already shipped out and USPS officially claimed delivery, we unfortunately no longer have control over the process. As such, please contact your local USPS at 800-522-9085 to help locate your package, supplying the tracking number associated with your order. If after a week, your package is still haven't arrived, you can file a missing mail request on the USPS website and they will help locate the package for you.

USPS Customer Service: +1 (800) 275-8777

Can I cancel or modify my order?

Yes, cancellation must be requested within 1 hour of your order transaction. Please email us immediately.

Do you have a physical store?

Currently, we do not have a physical store.

2. Product Questions

What are the ingredients used in your slime?

Our products may contain borax powder; PVA glue; vegetable glycerin; plant-based food coloring; liquid watercolor; air-dry clay; skin-safe fragrance oil; oil carrier bases; instant snow (sodium polyacrylate polymer); styrofoam; skin-safe pigment powder; glitter. Do not use if you are or may be allergic or sensitive to any of the ingredients listed. Stop using immediately if irritation occurs.

Do your slimes contain borax?

Yes. Currently, all our slimes contain diluted borax activator as it is the most reliable and stable slime activator in the market. Borax is classified as non-carcinogenic and a mild skin irritant, just as excessive use of baking soda would cause irritation. However, if you notice an allergic reaction or abnormality after touching slime, please refrain from any further contact with the slime. For more information on borax powder, please visit our borax powder manufacturer's safety information here.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I eat slime?

No. Please do not ingest slime. Please do not ingest the borax included with your order. We are not responsible for any damages resulting from negligence or improper use of these items.

3. Slime Care Questions

What is a slime activator, and how should it be used?

  • Using a slime activator is necessary to create and maintain the chemical reaction that results in slime.
  • Before playing with your slime, carefully touch it to test if it is sticky.
  • If it is sticky a couple of sprays with the activator pen will help.
  • BE CAREFUL: slime can get over activated quickly.

How to make your very own slime activator:

  1. Get borax powder
  2. Measure 1 cup of warm water and add 1/2 teaspoon of borax.
  3. Stir until all of the powder is fully dissolved. Done!

Is your slime too hard/stiff? 

Opaque (white glue based): Add small amounts of lotion or vegetable glycerin and mix it with the slime until you get the consistency you want. If that doesn't work, massage your slime in hot water. 

Clear (clear glue based): Leave untouched in its airtight container by the windowsill or somewhere it can absorb sunlight for a few days.

Is your slime deflated?

All slimes can deflate over time and this is very natural and unavoidable since slime is mainly made out of glue and water. This process varies depending on type of slime (clay/butter/self-inflating slime tends to be deflated faster than other types of slimes) and use, as repeated exposure to air and skin will make your slime deflate.

But water&activator will fix that right up! Try to add small amount of water at a time until your desire texture and volume. If it feels sticky after adding water, that's completely normal, add tiny amounts of activator at a time.

How long will my slime last?

Slime should last for a long time as long as it is taken care of properly. Always keep it in an airtight container and a cool environment. Make sure to wash your hands before and after playing with slime so that it does not get dirty and produce bacteria.

However, slime does not last forever since it is a liquid substance! Slime will lose its moisture and may shrink or melt overtime. Slime that is properly cared for should last for a few months.

4. Shipping Questions

How long does shipping take?

Please allow 3-7 full business days for your order to be processed and be shipped.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@squishypopslime.com

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website.